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Our Shipping Policy
Everything You Need to Know
Processing times for orders is 1-7 business days. If processing time will be longer, we will reach out to discuss options at that time. Orders are shipped via USPS.
We are not responsible for candles left in mailboxes or in the sun that may be exposed to too much heat, resulting in excessive candle "sweat" or melting. It is the customer's responsibility to monitor the arrival date of their order to retrieve it in a timely manner.
Some liquid/droplets on the top of your candle is normal during warmer months and should be dabbed off before lighting your candle.
Customers are responsible for contacting the shipping carrier regarding lost, stolen or missing packages. Customers are also responsible for filing postal claims for damaged/lost/stolen items with the postal system.
Returns
The Fine Print
We accept returns within 30 days of purchase.
After 30 days we cannot offer a refund or exchange.
To be eligible for a return or refund, your item must be unused and in the same condition that you received it. Buyer (you) pay return shipping.
To complete your return, we require a receipt or proof of purchase.